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'RP BPO workers should take graduate studies'

by: Karen Cayamanda

Thursday, November 19, 2009 | Outsourcing News |

Consulting firm Watson Wyatt Worldwide said there is a need for Filipinos working in the business process outsourcing industry to take graduate studies since other countries might surpass the position of the Philippines in the world of BPO.

“The Philippines has an excellent supply of graduates of college degrees, but it does not have an excellent supply with professional degrees, or those with master’s degree,” said J. Michael Orszag, head of research at Watson.

BPO sector needs more graduates

While the country produces a lot of graduates every year, he said the BPO sector needs more in the future, and workers must have management skills. It is also necessary to urge workers to aspire for managerial positions.

Orszag added that the country must focus not only on how to stay afloat amidst the current economic downturn but also on long-term solutions such as addressing the problems on education and infrastructure.




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