Wednesday, November 25, 2009 | Outsourcing News |
The Call Center Agents of the Philippines (ACCAP) was officially launched at a press briefing last Tuesday, November 24. The group is reportedly non-profit and will work to unite the increasingly large community of call center and Business Process Outsourcing (BPO) workers in the Philippines.
According to ACCAP secretary general, Kevin Carreon, workers in the Philippines' outsourcing industry have grown to close to 800,000.
“Over the past 10 years, the country has become a significant outsourcing destination and extremely competitive due to the highly trained English-speaking Filipino agents. This is the reason more and more US and UK companies prefer the Philippines to outsource jobs,” said Carreon.
The ACCAP also launched its own website designed to connect call center and other outsourcing workers throughout the nation, and to help them find new jobs and skills development opportunities.
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