by: Karen Cayamanda
Saturday, October 24, 2009 | Outsourcing News |
Knowledge process outsourcing (KPO) is poised to emerge as the next focus of the outsourcing sector, and the Philippines must have enough engineering and MBA talents that will meet the demand of KPO firms.
According to Larry Jones, CEO of StarTek, Inc., the country has what it takes to be an ideal KPO destination and meet the increasing demand in the industry that involves analytic-intensive tasks such as planning and research.
While the country has a constant supply of young and skilled individuals, Jones said lack of enough workers from the engineering and MBA fields poses a problem. Aside from education issues, “lack of assertiveness and accountability” of potential KPO workers must be addressed.
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