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Advisory Firm Identifies Key Challenges in Multisourcing

by: Karen Cayamanda

Tuesday, September 1, 2009 | Outsourcing News |

Gartner, Inc., the leading IT research and advisory firm in the world, has identified three key challenges that companies with outsourcing operations will face as they aim to achieve an efficient sourcing environment. These are:
  • outsourcing deals are difficult to establish and manage
  • outsourcing deals often fail to meet expectations since providers promise more than what they can actually deliver
  • outsourcing deals are not structured in a way that they are able to adapt quickly to changes
“Organizations that excel in sourcing have seamlessly integrated all providers, aligned all parties behind one goal, developed an agile sourcing environment, and achieved business impact through targeted IT spending,” said Frank Ridder, Gartner research director. “Others who lack the right competencies are more likely to experience sourcing inefficiencies caused by misalignment, idle resources, unnecessary processes, overloaded operations, a heavy inventory, or a lack of focus.”


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