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    How RPO can improve the candidate experience

    How RPO can improve the candidate experience

    In the early weeks of 2021, about 42,000 employers were asked to answer a simple question as part of an in-depth study into an issue believed to..

    The 'war for talent': the skills of tomorrow

    The 'war for talent': the skills of tomorrow

    Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in..

    The channel-less customer experience

    The channel-less customer experience

    Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..

    How to be where your customers are when it matters

    How to be where your customers are when it matters

    In a world where the battle for customers has never been more fiercely contested, it has never been more important for businesses to be in the..

    Top 5 Benefits of Hiring a Virtual Receptionist

    Top 5 Benefits of Hiring a Virtual Receptionist

    When it comes to corporate seals of approval, they don’t come much better than Tim Ferriss. As the best-selling author of The 4-Hour Workweek, the..

    How to write a call center script

    How to write a call center script

    As someone who has made a career out of analyzing business and social trends, demographer Bernard Salt has an opinion worth listening to. He has..

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