MicroSourcing’s parent company, Probe CX, has recently announced the acquisition of Innovior, a highly regarded specialist automation and AI analytics service provider.
The addition of Innovior’s digital capabilities to the Probe CX group will amplify existing automation and AI analytics. This will elevate MicroSourcing’s outsourcing solutions to help provide even greater customer experiences for our client’s customers. MicroSourcing’s own operations will not be affected as a result of the acquisition.
“Probe CX is committed to being recognised as the Australasian leader in digital CX transformation, and Innovior will help us achieve this.” said Probe CX’s Chief Executive Officer Andrew Hume.
“To bring our vision to life, we are continuing to invest in our specialist customer experience and digital consulting, AI-powered natural language processing, biometric verification, real-time speech analytics and data science capabilities.”
“We can’t do this alone, which is why the acquisition of Innovior and their expertise in intelligent automation and management consulting is so important.”
To learn more about the acquisition, read the full news article here.
MicroSourcing is a part of Probe CX, a globally recognised and award-winning customer experience organization that designs and deploys solutions to bolster and optimise client operations. Founded more than 40 years ago and with 18,000-plus staff across five countries, the company delivers exceptional customer experiences through its deep knowledge and capabilities in outsourcing, strategy and technology.
Innovior is an Australian company that is passionate about helping organizations unlock their true values with artificial intelligence, automation and data analytics. Founded in 2016, with over 150 team members across major Australian capital cities, Innovior works with cutting-edge technology to solve business issues for some of Australia’s biggest organizations.
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