Tony Zapanta

Tony Zapanta

Written posts

The 'war for talent': the skills of tomorrow

The 'war for talent': the skills of tomorrow

Coining the ‘war for talent’, back in 1997, McKinsey & Company released a study outlining the need for finding and retaining talented employees in a..

The channel-less customer experience

The channel-less customer experience

Customer experience is beginning to overtake price and product as the key brand differentiator, both in-store and particularly, online. With the..

How digital disruption can drive business innovation

How digital disruption can drive business innovation

Times of disruption and change can be uncomfortable. Over the last few years, the need for innovation has become essential and digital disruption..