Data processing is probably one of the first services to be successfully outsourced to offshore providers. The reason for this is that the workflow processes are relatively simple, performance is easy to measure, and cost savings can easily be achieved. Data processing can include many different things, from very simple data entry work from a source file into a destination system to more complicated processes where the data needs to be found and retrieved through online research or outbound phone calls. Business rules that have to be applied to the data can range from very simple guidelines to complex decisions, which require a much higher level of understanding.
The Philippines is one of the leading providers of English language data processing services. Filipinos are fluent in English and can quickly learn and follow the data processing guidelines provided by their clients. It is also relatively easy to staff a project 24/7 in the Philippines, which can dramatically reduce turnaround time and costs.
At MicroSourcing, we have been providing data processing services ever since we started. Our first large-scale data processing project began in early 2004 and revolved around the processing of affiliate data feeds into the product database of our clients. This job requires considerable training as our data processing associates need to be able to properly categorize products and make their own decisions on which items to mark as highly sellable. This project is still operational many years later. Another good example is an Australian consumer pricing company that sends us scanned images of newspapers and magazines and then assigns us with inserting the consumer pricing data found in those pages. The largest data manipulation group we have is for a large US-based directory business where we apply a complex set of data rules and conduct outbound phone calls to clean and enrich their listings database.
Our data processing outsourcing and offshoring services are available through our main service delivery models:
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