Many websites and mobile services require a real-life moderator to check the content exchanges between users. Without content moderation, the website or mobile service may violate intellectual property rights or contain inappropriate content that may scare away users. By building a content moderation team around your website or mobile service, you are making sure that your service remains clean and attractive to its visitors. It's also an effective way of preventing any legal problems by inadvertently having objectionable content published on your site.
We have substantial experience in content moderation. One of our first clients used our services to set up a team of forum moderators. These forum moderators were there to make sure that the forums were kept clean but also to spark the website's community and encourage active membership through the organization of events and contests. In 2005, we opened our first 24/7/365 content moderation team for an Australia- and New Zealand-based mobile phone service where all content was moderated prior to being sent to the recipient. It was essential to make sure that moderation was handled 24/7/365 and in real-time. After all, mobile users cannot be made to wait an hour before the intended recipient receives their message. We currently have teams working on content moderation processes for a wide variety of platforms and services.
We have been doing content moderation ever since our start of operations in 2006:
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