Our management team is made up of the founders of the company and a team of seasoned professionals with decades of experience in the international outsourcing and offshoring industry:
Backed by 15 years of experience in the IT, business consultancy, and outsourcing industries, Sjoerd Krosse is responsible for the overall results of our clients' offshore operations in the Philippines. Before becoming CEO, he served as COO of MicroSourcing for 3 years, growing the company from 2,000 employees to over 3,500. As CEO, he continues to demonstrate his hands-on approach and personal involvement throughout every client's start-up phase and ongoing operations. Prior to working at MicroSourcing, Sjoerd was a Senior Manager in the Financial Services Consultancy group at Accenture in Amsterdam for 11 years. He gained experience in various areas including IT Project Management, CRM, Offshoring & Outsourcing, HR, and Facility Management. Sjoerd holds a Master of Science degree in Business Information Technology from the University of Twente in the Netherlands.
Philip Kooijman is the founder of MicroSourcing and served as the company's CEO up to April 2016. Philip has been operating in the offshore outsourcing industry in the Philippines ever since he started his first offshore delivery center back in 2004. Throughout the years, Philip has successfully launched offshore operations for multiple medium-sized and large enterprises from Australia, the UK, and the US ranging in size from five to 1200 employees. As Chief Strategy Officer, Philip focuses primarily on the strategy of the business and the initiatives that will support its growth. Prior to MicroSourcing, Philip founded numerous companies in the internet and IT consultancy industry after working as an IT & Strategy Consultant at Accenture. Philip holds a Master of Science degree in Business Information Technology from the University of Twente in the Netherlands.
Charles began his career in Australia's legal field handling commercial litigation, negotiation, and dispute resolution. He has considerable experience representing the interests of large multinational corporations. His previous position as the Country Manager of a BPO consultancy firm equipped him with skills in sales, business development, company management, and account management. As the VP of Global Solutions, Charles implements sales efforts through consultative sales processes and seeks out strategic partners. He works directly with the CEO to devise sales/business development strategies then spearheads its execution and builds the sales organization from the ground up. Charles graduated at La Trobe University with a Bachelor of Laws. He was also admitted as an Australian Lawyer in the High Court of Australia and Supreme Court of Victoria.
Don has more than 20 years of leadership experience in finance, compliance, mergers and acquisition, tax and risk management spanning from FMCG, IT, and BPO industries. Prior to joining MicroSourcing, he was the Head of Finance & Administration of Salmat for more than 11 years. He also had previous roles as Auditor of Ernst & Young. As VP of Finance, Don is responsible for all finance and accounting functions of the department. He is also the Company's Risk and Compliance Leader. Don is both a Certified Public Accountant and a Certified Management Accountant with MBA units at the Ateneo Graduate School of Business.
Sameer has more than 10 years of IT experience in the BPO industry, working with a number of Fortune 500 clients in a wide variety of verticals. Before joining MicroSourcing, he worked for more than four years at Infosys as part of their pioneer team in the Philippines. Sameer brings to MicroSourcing considerable experience in implementing industry standards such as ISO 9001, ISO 27001, PCI-DSS, SAS 70, SOX, and ITIL. He is a Cisco Certified Network Associate (CCNA) and holds a number of certifications in platforms like Redhat, VMware, and Microsoft. As the head of IT, Sameer is in charge of identifying, deploying, and managing the best possible IT solutions for our clients and assuring our compliance with our IT and information security-related certifications. Sameer holds a Bachelor of Science degree in Commerce from the University of Nagpur (India).
Jacqueline has more than 14 years of experience in the BPO industry, having started her career in operations as an agent and worked her way up in the leadership organization. She eventually found her passion in the field of Talent Acquisition and began her transition after five years in operations. Prior to joining MicroSourcing, Jacqueline was a Senior Manager for Talent Acquisition in Acquire BPO & Shore Solutions and also held senior leadership roles in Convergys, Teleperformance (Aegis) and VXI. As head of Talent Acquisition, Jacqueline is responsible for strategic sourcing, marketing, and recruitment for both volume and niche requirements. Jacqueline holds a Bachelor's degree in Journalism from the University of the Philippines - Diliman.
Liza has more than 20 years of experience in human resources management, with the last eight years spent in senior HR roles in the business process outsourcing industry in the Philippines. Prior to joining MicroSourcing, she was a Senior HR Manager at 7 Inc. and she held managerial HR positions at ContactPoint, SunCellular, and Pacific Internet. As head of our Human Resources department, Liza is in charge of employee administration and all our programs in support of employee development, engagement, retention, and organizational development. Liza has a Masters degree in Industrial Relations with a major in Human Resources Development at the University of the Philippines. She also graduated from the University of Santo Tomas with a Bachelor of Science degree in Psychology.
Maricel has more than 10 years of experience in operations management. She is one of MicroSourcing's first recruits, joining the company as early as 2004. Prior to that, she worked at PLDT and Maersk in operational support positions. In her role as VP of Operations for Eastwood City and Ortigas Center, Maricel is in charge of the overall performance of all the client accounts we serve from those locations. As such, Maricel is constantly reviewing performance metrics and assuring that our clients' offshore teams meet and exceed their targets. Maricel holds a Bachelor of Arts degree in Communications and is currently completing her MBA at De La Salle University - Manila.
Ethel has more than 14 years of experience in a wide range of operations management roles in a variety of industries. Prior to joining MicroSourcing, she was a Business Unit Manager at ASEC Asia for four years. Within MicroSourcing, she was in charge of establishing and managing the large-scale virtual captive of Yell Adworks. After leaving Yell Adworks, she became our VP of Operations for our Mall of Asia delivery center, taking on the responsibility for the performance of all the client accounts that operate from that location. Ethel graduated from the University of the Philippines with a Bachelor of Science Degree in Agricultural Economics and a Master of Business Management degree from the University of the Philippines - Manila.
Christian has more than 10 years of operations management experience working for a number of local and international companies including Citibank and TNT. He joined our company in 2008 as the head of operations for one of our most promising new accounts. In the last few years, he has been able to consistently exceed client expectations and grow this program to more than 1000 FTE spread out over three delivery centers in Manila and Cebu. Christian graduated from De La Salle St. Benilde with a Bachelor of Science degree in Marketing Management and holds an MBA from PLM.
Mikky heads MicroSourcing's MicroCreatives, a fantastic team consisting of mixed-discipline designers, developers, animators, and writers who take on a wide variety of creative projects. She has more than eight years of experience in creative design, especially in print design and branding. Prior to joining MicroSourcing, Mikky was in charge of a large number of creative projects at a large number of Philippines-based small and medium-sized businesses. She graduated from Ateneo de Manila University with a Bachelor of Science degree in Legal Management. She also studied graphic design track and digital design and technology at San Francisco State University.