Our shared services group consists of the departments whose services are shared by all the offshore operations of our clients. These include the typical overhead and back-office departments any sizable company would have.
The operational excellence team consists of operations experts and consultants who drive operational performance and excellence through process analysis and optimization. They are also in charge of compliance, certifications, and the implementation of best practices.
This department manages employee administration, compensation and benefits, employee engagement, labor relations, discipline and conduct, performance management, and other HR-related processes.
This group is responsible for managing all our facilities including maintenance and security. This team also manages our Client Services Desk which takes care of hotel bookings, local transportation, and other concierge services for visiting clients and expats.
Our IT department is in charge of finding the best possible IT solutions for our clients and the day-to-day management of those systems. This includes our 24/7/365 technical support team.
Our business development group is responsible for positioning MicroSourcing in the market and attracting new clients:
Our PR and Marketing team manages how MicroSourcing is perceived as a company and the way we present ourselves to the world. This includes our corporate social responsibility (CSR) initiatives, social media marketing, and the overall MicroSourcing brand.
Our operations group consists of all the directors, managers, and supervisors who are in charge of the day-to-day operations of our clients. The operations group can be broken down into the following:
Our clients can opt to put their own employee(s) in charge of their operations. This can either be an expat who directly works for the client or a locally hired director or manager who is employed by MicroSourcing but assigned exclusively to the single client he or she was hired for.
Our clients can opt to have their offshore operations fully managed by MicroSourcing. In this case, their head of operations is part of MMO, our own in-house operations management group.