Reduce Cost
Reduce Cost

Reduce costs and increase profits without compromise. All while accessing a deeper, wider talent pool.
Increase Quality & Efficiency
Increase Quality & Efficiency

When your offshore team cares about the outcomes of their work, they’ll work harder and commit to continuous improvement.
Scale Fast
Scale Fast

Reap the benefits of big-business infrastructure and proven best-practices without all the usual hassle and expenditure.
Why The Philippines?
Why The Philippines?

Its low living costs and first-class education system are just the beginning. See why the Philippines is the best offshoring destination.
Why MicroSourcing?
Why MicroSourcing?

When you partner with the strongest provider, you get the best outcome, and no hidden costs or unforeseen risks.
How Offshoring Works
How Offshoring Works

It’s your team. You have full visibility and control, without having to worry about facilities, operations and regulations.
Outsourcing Models
Is It For You?

Learn your offshoring options and explore the benefits of Managed Operations over less effective models.
The Keys to Success
The Keys to Success

As the largest managed operations offshoring provider in the Philippines, we’ve learned a lot. Here are some tips to ensure your success.
Offshore Staffing
Offshore Staffing

Offshore staffing has a bevy of benefits, not least the potential for up to 70% cost savings.
Company
Company

We make it easy and affordable for businesses to build their own full-time, dedicated teams in the Philippines.
People
People

Meet the team behind our successful journey to becoming the largest offshoring provider in the Philippines.
Locations
Locations

We have 13 locations in purpose-built hubs across the Philippines, giving you the best performance and talent pool possible.
Facilities
Facilities

13 state-of-the-art delivery centers, 2 careers centers, 4 prime locations, 21,931 square meters.
ISO Certifications
ISO Certifications

Since 2012, our organization has been certified according to ISO 9001 and ISO 27001.
History
History

Follow our journey from the very beginning to becoming the premier Managed Operations provider in the Philippines.
Corporate Social Responsibility
Corporate Social Responsibility

Business plays a vital role in addressing social and environmental issues in the Philippines
MicroCreatives
MicroCreatives

A creative design agency powered by MicroSourcing, for your graphic design, content writing, motion graphics and WordPress development projects.
Blog
Blog

Learn how offshoring improves your productivity and helps grow your business.

eCourse
eCourse

The comprehensive offshoring primer for business owners and managers.

Videos
Videos

Hear from some delighted clients, and see our staff and facilities for yourself.

FAQs
FAQs

All your questions answered. Even those you hadn’t thought to ask yet.

News & Offshoring Articles
News & Offshoring Articles

Recognitions, awards and important offshoring updates.

Team builder
Team builder

Build your team and see your savings immediately using this free tool.

Whitepapers and eBooks
Whitepapers and eBooks

Deep-dive into the details of offshoring. Research reports, fact sheets & more.

Select Your Job Profile

Unlock the full potential of outsourcing with ease and discover the perfect fit for your organization. Our comprehensive range of offshore roles can help streamline your operations and make outsourcing simple.

Can't find what you're looking for? View the full list of roles here.

Select Your Team

Outsourcing an entire department or division in your business can lead to major efficiency gains. For successful team structures, local market recruitment advice and suggested staff to leader ratios, select one of the common teams that can be easily outsourced to the Philippines below.
Select Your Industry

Outsourcing is a very versatile strategy suitable for businesses of all shapes and sizes. Below are common industries that have successfully implemented an offshore model. Get local insights relevant to your area of specialization, learn what others have done in your industry and leverage their experience.

Data security and compliance
Data security and compliance

MicroSourcing ensures your data is secure and meets outsourcing compliance standards.

Outsource collection specialists to the Philippines

How it works

Improve your collections capabilities with dedicated Filipino teams.

Need help managing and collecting overdue payments and debts? Are your outstanding accounts overdue with customers who have missed payments? Experienced teams in the Philippines are skilled at managing the most crucial debt collection tasks.

Why MicroSourcing?

No hidden costs. No unforeseen risks.
When you partner with the strongest provider, you get the best outcome.
active clients across various industries
700+ active clients across various industries
offshore employees
9,000+ offshore employees
strategically located offices
13 strategically located offices

What are the benefits of outsourcing collection specialists to the Philippines?

How experienced are our collection specialists?

Our collection specialists offer different levels of expertise depending on the support you require.

Junior

1 - 2 years of collections experience

Assists in financial data collection, analysis and reporting.
Supports senior team members in financial research and modeling.
Learns and applies financial principles and industry regulations under supervision.

Intermediate

2 - 4 of collections experience

Manages a larger portfolio of overdue accounts, requiring more efficient time management and organization skills.
Negotiates and arranges complex payment plans with customers, taking into consideration individual financial situations and account histories.
Develops strategies to address challenging cases, such as highly delinquent accounts or disputes, using problem-solving skills and experience in the field.

Senior

4+ years of collections experience

Provides guidance and mentorship to junior and intermediate collections team members, assisting them in resolving difficult cases and developing their skills.
Handles escalated customer inquiries and complaints, utilizing extensive experience and interpersonal skills to diffuse tensions and find mutually acceptable solutions.
Collaborates with management to optimize collections processes, suggesting improvements and implementing best practices to enhance overall debt recovery efficiency.

What tools are our collection specialists trained in?

  • salesforce
  • Aspect Dialer
  • PayPal
  • FICO_logo_blue_2019
  • DocuWare
  • mailchimp logo
  • TLOxp
  • ComplyARM-Dashboard-Logo-1
  • callrail
  • Tableau_Logo

What our clients say

Daniel Hastings

Dan Hastings Chief Financial Officer of Oaks Hotels and Resorts

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"... grown exponentially since we moved. We found, in Australia, we were challenged by high turnover because it wasn’t a career path for a lot of people, it was a stepping stone to other roles. Our business was just spinning wheels."
Read Case Study
Daniel Oh

Daniel Oh Group Legal Counsel at Connective

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"What really stood out for us with MicroSourcing was the amount of control we got over staff selection, the IT setup, cybersecurity measures, data protection and the level of support, both in Manila and locally in Australia."
Read Case Study
Luke Loeffler

Luke Loeffler Senior Director for Operations at EagleView Technologies

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"Take advantage of the direct control and freedom to implement processes and the true partnership that MicroSourcing offers."
Read Case Study
Darren Gunton

Darren Gunton General Manager of Marketing at Total Tools

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"What I love most about partnering with MicroSourcing is it just makes my life easier."
Read Case Study

How does offshoring with MicroSourcing work?

1
collaborate

Collaborate

We discuss your offshore resourcing requirements
2
recruit

Recruit

We recruit and employ your offshore team
3
Support

Support

We support the operation of your offshore team
Learn More

Frequently asked questions

What is a collection specialist?
A collection specialist is a professional responsible for managing and pursuing the collection of outstanding debts owed to a company or organization.
What does a collections specialist do?
Their primary role is to contact debtors, negotiate payment arrangements and work towards recovering unpaid bills or loans.
Why outsource debt collection?
Outsourcing can be more cost-effective than maintaining an in-house collection department, as it eliminates the need for hiring, training and managing dedicated staff.

Interested in recruiting collection specialists in the Philippines?

Our friendly experts can answer any questions you have or provide a free consultation to discuss how offshoring can work for you. We’ll get back to your inquiry within one business day.

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What other roles can you outsource to the Philippines?

Want to enquire about hiring offshore collection specialists?
ISO_IEC-27001-2013
ISO_9001-2015
PEZA
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Want to enquire about hiring offshore collection specialists?