by: Karen Cayamanda
Wednesday, January 13, 2010 | Outsourcing News |
The outsourcing industry is huge, complex, and constantly evolving, so the steps to take in order to have a successful outsourcing operation usually entail a lot of research, time, and effort. Bear in mind that companies are more cautious now more than ever when it comes to entering outsourcing contracts. In times like this, having a legitimate third party that will prod you in the right outsourcing direction is very crucial when establishing and maintaining a relationship with other BPO players.
There are a lot of outsourcing advisors nowadays, claiming that they will guide you in every step of the way, but what do you need to look for in an outsourcing advisor? In the article “Outsourcing Advisors: 6 Tips for Selecting Right One”, Stephanie Overby enumerates six tips to keep in mind when choosing an outsourcing advisor or consultant:
1. Identify what you want to achieve. “Select an advisor that will help you achieve that goal. Some advisors excel at holding vendors' feet to the fire on prices, while others specialize in other areas,” said Richard Matlus, research advisor for Gartner IT Services and Sourcing.
2. Bigger is not always better. Hiring a large and popular advisory firm may come with a hefty price, and it does not necessarily mean that it will be able to get the job done. Do not choose an advisor based mainly on how large or well-known the firm is.
3. Get personal. Establish a good relationship with your outsourcing advisor.
4. Take a good look at the references. Knowing what clients say about the outsourcing advisor you’re considering will give you some insights on the kind of service/advice the firm can give.
5. Test the tools / methods used. The outsourcing advisor must be able to apply their tried-and-tested approaches to what your business needs. These must also be flexible enough to accommodate specific requirements.
6. Determine where their interests lie. You and the outsourcing advisor must be on the same page in every step of the process. According to Phil Fersht, former AMR analyst, "[outsourcing advisors] must be focused on your best interests, not theirs".