by: Sidney Liquigan
Tuesday, October 2, 2018 |
Offshore outsourcing can go terribly wrong if not managed properly. And this is usually a concern for businesses new to this approach—how do you manage an offshore team if you are physically not with them to oversee operations? Companies looking to offshore outsource part of their business for the first time are often skeptical and hesitant about the results they can expect.
Here are some tips on how you can effectively manage your offshore team.
Screen staff thoroughly
Before hiring your offshore staff, aside from reviewing their resume and interviewing them, practical tests can be inserted in the selection process. This is to find out if their skills and level of professionalism match the requirements of the job, as well as to see if they can work well in this kind of working arrangement.
Focus on communication skills
With English being the universal language, your offshore employees must be able to effectively express themselves in English, both verbal and written. Choose an outsourcing destination where people use English as their second language and even excel in native English, such as the BPO workers in the Philippines.
Hire a local manager
A local team manager who knows the culture of the offshore location and has the experience working in an offshore outsourcing environment will be a priceless asset to your company as it tries to do offshore work for the first time.
Make your values and goals clear Your offshore team is also a part of your company. It is important that they have a clear image of what your business goals are and the purpose of the project they are working on. As they also represent your company and brand, the values must also be clear to them.
Integrate your offshore team into your company
Get to know your offshore employees. Remember to communicate with them personally by asking about their interests and hobbies. Commending them for their work will also boost their confidence and motivation. Doing so will make them feel that they are a part of your company as much as your in-house employees. To build relationships between your in-house and offshore team and promote effective communication, set up an online chat room where both teams can talk about work-related and even miscellaneous topics. Keeping your offshore team updated and in the loop helps in making the workflow more efficient.
Establish a project management system
All teams, both in-house and outsourced, must follow a single, consistent process and transfer deliverables in the same format. Cloud-based software like Jira, Trello, and Asana automate workflow management and allows collaboration across teams work seamlessly. Using tools like these allows everyone involved in the task to access the files in real time. This also makes adding comments and feedback, distributing tasks, and project tracking more efficient.
To ensure that you can monitor and manage your offshore team according to your standards, you must have an adequate amount of control over your offshore operations. Look for an outsourcing partner that can manage its workflow independently and efficiently, but at the same time, gives you the amount of control you require. MicroSourcing's approach to outsourcing follows the managed operations model, where clients get the benefits of both outsourcing and managing their own operations in the Philippines without the risks and extra costs.
With help from today's technology, as well as from efficient solutions provided by outsourcing companies, it's now easier to manage an offshore team. Couple that with care and consideration to keep employees engaged and passionate about working towards your business vision and goals.