by: Sarah Joson
Tuesday, March 26, 2013 | Outsourcing News |
Many IT professionals often disregard the little things that are crucial to a company’s IT operation. Choosing the right service provider and having a comprehensive contracts are some of the things to consider to make the operation a success.
Angus Kidman shares some of his findings from the Gartner IT Infrastructure Operations & Data Center Summit, which is also part of his World of Servers series, posted at LifeHacker.com. Here are eight useful guidelines for IT professionals:
Trust trumps outsourcing and insourcing. Majority of firms that outsource IT processes are driven by the premise of saving on operational and labor costs. But sooner or later, they realize that by doing so, customer satisfaction gradually decreased because the results of the outsourcing operation are sub-par. This prompted firms to lose confidence and trust on the providers.
It’s not always about the service level agreements (SLAs). Too much focus on service level agreements can cloud the way IT pros measure the effectiveness of an outsourced operation. SLAs should be used to improve, but not limit the outcome of operations.
Being stubborn when it comes to making decisions. Some IT leaders stick to their initial decisions, even if these compromise the company’s goal of becoming more economical. Some jobs are obviously more expensive to do in-house, which is why executives should deliberate if it would be beneficial to outsource a process or do it internally.
How will you know if you haven’t tried it yet? Not knowing about the entire process can sometimes fuel fear for decision-makers. For instance, cloud technology, which is a fairly new concept in the world of IT, is often set aside because leaders are unfamiliar with it, and immediately think that it will put the entire IT operation at risk due to security issues.
Mistakes can actually be useful. Apart from serving as a guide for future operations, mistakes can be the fuel to the fire by instigating collaborative effort among employees.
Exceptional employees aren’t always looking for the highest salary. There are several things that motivate employees, but it is not always about the money.
Update and innovate. The service offerings of vendors are constantly changing. This gives clients the advantage of knowing the game.
Overstretching your goals. Implement one at a time because you can’t always do everything at once. It will give you a clearer view of what’s happening across your entire operation. Also, sometimes, it is more beneficial to turn down a project and focus on one operation at a time.