by: Karen Cayamanda
Tuesday, February 09, 2016 |
In recent years, companies of all sizes from different industries opt to outsource a project or even an entire operation not only to save on operational costs but also to grow their business in a smarter way and increase global reach.
Outsourcing has become an important tool for many businesses, but it comes with several challenges. CIOs need to consider these steps to avoid roadblocks that might result to failure of outsourced projects:
Know your role in the process. CIOs need to be clear about their own roles in the outsourcing project and understand the impact of the outsourced project to the business. Whether it is web redesign or mobile app development, its implications must be understood by the CIO and discussed with the CEO and other teams involved.
Look at the big picture. For a project to be successful, it is not enough that it gets finished. What matters more is how it integrates with all the other tools and processes of the company. According to Arun K. Sharma, CIO of Weitz and Luxenburg, CIOs need to understand how the outsourced project affects all other services being offered by the business. This is an important step, as a finished project that cannot be integrated with the company's tools and services will just be an isolated product, which leads to a failed project.
Plan. Tom Amrhein, CIO at Integrated-DM, said proper project planning entails understanding your customers. While it is not possible to plan out every detail of the project, the planning phase enables you to know the tasks, standards, preferences, as well as milestones. Documentation, styling, architecture, and mode of communicated must be predefined as well.
Include your trusted outsourced partner in the planning phase. According to Rob Lloyd, CIO at City of Avondale, CIOs can make use of the experience of the outsourced partner when planning out the details of the project. It is likewise important to make sure that targeted outcomes from the project are clear.
Communicate regularly. Do not make the mistake of excluding details that may seem obvious. Explain things in detail, especially if it's the company's first time to work with an outsourced partner. CIOs should make sure that the process and impact of the project are clear with the teams involved. Communicate on a regular basis, discuss reports, and cross check to ensure that you do not miss out on anything important.
Many CIOs face these five areas and other challenges along the way. Plan, keep your goals aligned with the outsourced partner, and communicate effectively to avoid issues that make outsourced projects fail.