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Should You Outsource Your IT Processes?

by: Sarah Joson

Friday, June 8, 2012 | Outsourcing News |

Not all IT operations in businesses are implemented for long periods of time. In fact, most IT managers now prefer to outsource certain IT processes to save money and finish short-term work while in-house IT personnel focus on their core functions. The decision-making procedure usually focuses on one thing, and that is determining which IT process they should outsource and which can be kept in-house. Another factor that IT managers consider is the availability of skilled IT professionals in their region.

Is IT outsourcing the right choice for your business?

An article at VentureBeat.com shares factors that IT managers should look into before shifting work to a service provider.

Clearly identify the purpose of the project.
IT projects can generally be classified into two types - long-term and short-term. Long-term projects usually bring more to the table as these are the processes that affect the strategic goal of a company. Short-term projects usually address the immediate needs of the company. This is also the easiest type to outsource since it involves less restrictions and shorter timeframes.

Is your in-house team capable of performing different IT tasks?
Another thing to look at is the skillset of your in-house IT team. It would make sense to hire service providers for tasks that your employees are not familiar with because if they cannot execute the tasks properly, chances are you would have to spend more to correct less impressive work.

Is your manpower adequate?

Some companies have no choice but to outsource as their in-house team can no longer handle incoming tasks.  This prevents work from piling up and enables the team to concentrate on the core processes of the company.

Will you be able to manage both teams simultaneously?
Knowing how to handle both teams is crucial to an operation as each group has their own set of issues that can affect the relationship and output. An example is the difference in culture and practices. The manager should likewise maintain constant communication and address even small issues to achieve a smooth running operation.

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