by: Sarah Joson
Thursday, June 13, 2013 | Outsourcing News |
Before, when people talked about outsourcing, they would think about manufactured products. As technology progressed, it became the avenue for new growth opportunities in various industries and it became one of the more commoditized segments in the services exports arena.
An article posted at Business2Community.com highlights data security - an issue that is commonly faced by many business owners particularly those in the SMB segment.
IT processes are gaining traction, and so are risks. It appears that hackers and cyber criminals are one step ahead of IT professionals - they are always finding ways to breach even the most sophisticated data security program right after the service/product launch.
IT outsourcing, though perceived as a high-risk business tool, enables business owners to reinforce complicated IT processes that are too much to handle for the in-house IT team. For instance, a company with 2000 employees and several IT personnel uses a ticketing system to properly address requests. But the requests are a hodgepodge of assistance, hardware installation, and even upgrades. Some of the processes can be outsourced to an IT service provider which will work remotely, or solve issues using the internet.
The success of an IT outsourcing operation will rely on the partnership between the provider and the client. There will always be data security issues and these can only be solved if both parties have a solid relationship, built on trust and the desire for growth. Also, the contract should be scalable in case the course of the operation changes. It should still enable a smooth transition and rates should be standardized so that problems are minimized right from the start.
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