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How to Optimize Multi-sourced Operations

by: Sarah Joson

Monday, November 4, 2013 | Outsourcing News |

Businesses nowadays have seen the importance of receiving premium services from providers that focus on a specific niche. Apart from getting work done faster, business executives also realized that they are getting more value for their money by having a multi-sourced environment.

However, clients need to come prepared as they will face various challenges that are common in multi-sourcing setups. Info.ISG-One.com shares how business owners can properly facilitate and prepare for a multiple provider setup through proper collaboration.

Inform them about your expectations. Before you even sign a contract, see to it that the service providers are aware of your preferred operational style. Let them know your expectations and that they would have to collaborate with other service providers.

Customize a contract for each provider. Each provider is assigned a role that is poles apart from other service providers. The results of their performance are analyzed and treated differently as well so it would be a given that their contracts will have varying clauses. However, some of the necessary sections that are usually included in their contracts are adherent to the Operating Level Agreements (OLAs); active participation in cross-provider governance forums; the collection and storage of data within each division.

Invest time in creating a strategy. Do not skimp on the time you allot for listing everything you want to accomplish in a multi-sourced environment. Your strategy is the only thing that can guide you in the implementation, correction of errors, and measuring the developments of the operation among your team of providers.

Take a closer look at the relationship of each provider. Providers involved in a multi-sourced operation will have to interact with one another at some point. They would need to know if they are in sync with the others and if they are simultaneously working together in meeting a deadline. They would also need to know the boundaries of their services to avoid delays and to avoid pointing fingers. It is the client’s job to act as the facilitator and create a way wherein information is constantly shared within the group. It is also the job of the client to urge them to pool their resources. This can be easily adopted within the company by means of holding forums and discussions. 

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