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Creating a Solid IT Outsourcing Integration Strategy

by: Sarah Joson

Thursday, October 9, 2014 |

IT innovation impacts numerous countries all over the world. It is known to be fast, tedious, and of course, costly. Before any company moves forward with their IT goals, they usually work on key processes such as applying a stronger IT strategy, having a durable infrastructure design, creating strong relationships, and improving internal capacities.

For organizations that eventually outsource IT services and hardware, these improvements are expected to expand their expertise and service offerings. However, experts predict that once IT outsourcing contracts expire, organizations will have a hard time sustaining critical processes and proficiency even if they modify their resource development approach. Why? Because this means outsourcing clients will be left with not only fewer internal resources, but an arrested source of information as well.

A post at ISG-One.com shares five ways businesses can easily adjust to a post-outsourcing scenario:

1. Know who to go to. By establishing a relationship with the software and hardware vendors of your service provider, you will be able to approach them on in-house issues and learn key information about their products, and the industry in general.  

2. Make time for conferences. Events such as IT conferences not only inform clients about the latest in the industry, they also have the opportunity to meet potential partners, competitors, and direct vendors.

3. Hire outsiders or freelancers. By doing so, potential candidates will see that your company is willing to do whatever it takes to maintain technical skills and key relationships.  

4. Shuffle the team. By letting team members experience different aspects of the IT organization, they will be exposed to new things that they can improve on, or quickly adapt to. This also helps challenge the team members to try new things that can help them grow as an individual.

5. Know more about your internal team. One or more of your current teams could be subject matter experts but are shy to come forward and speak up. Create programs that will help them develop their skills so that you can help them grow, and help you support the rest of your company. 

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