by: Sarah Joson
Wednesday, August 12, 2015 |
Healthcare outsourcing is slowly adopting cloud technology and is anticipated to shape the global healthcare industry. For instance, more outsourcing solutions will be integrated to remote infrastructures which are managed by cloud providers. This type of process is categorized as Business Process as a Service (BPaaS). Some of the functions in the healthcare segment that have been operating using the cloud are payroll, accounting and finance, customer support, and even specialized HR solutions.
MedGadget.com discussed the recent findings in Market Research Store’s Healthcare BPO Market 2015 research report. It is projected that finance and accounting, HR outsourcing, and CRM outsourcing in the healthcare BPO market will grow at a compound annual growth rate (CAGR) of 5.32 percent from 2014-2019.
Business process outsourcing (BPO) is considered as one of the most useful tools. It enables clients to improve operational efficiency, focus on their core processes, reduce turnaround time, and provide access to the latest innovations and best candidates all over the world. In the healthcare segment, BPO services are utilized to maximize not only these benefits but also to reduce costs, improve patient care services, and staff efficiency.
With the upcoming implementation of the ICD-10, healthcare organizations are expected to comply with the changes and deliver services as promptly as possible.
The study also found that more healthcare organizations are moving towards automated outsourced operations so they can sustain their day-to-day processes and retain foothold in the market. Moreover, factors that are considered by organizations when it comes to outsourcing are scalability, flexibility, how easy it is to use and integrate with existing tools, and compatibility with other data and internal and external sources.
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