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by: Karen Cayamanda
Wednesday, February 18, 2015 |
When it comes to multi-year IT outsourcing contracts, many CIOs encounter challenges in the first few months or even after a year. These usually happen when contracts are closed in a hurry, under pressure of meeting financial commitments. These can also occur when buyers are relatively new to outsourcing.
According to an article at CIO.com, here are the things that can lead to challenges in the initial stages of the outsourcing contract include:
In many cases, it’s a struggle to maintain the balance between the needs of the business and the operational costs. Problems arise and the blame game begins. While some clients are quick to point the finger at their service provider, this can lead to more problems and even higher costs. Take note that an outsourcing relationship should be a two-way street.
Here are some of the things CIOs should look into to get the IT outsourcing contracts back on track:
Entering into a multi-year IT outsourcing deal means you’re in for the long haul. Anticipate the challenges that may arise and be prepared to manage them so both parties can meet the expectations and reap the benefits of outsourcing in the end.
