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Addressing Talent Concerns in the Outsourcing Industry

by: Karen Cayamanda

Wednesday, August 24, 2011 | Outsourcing News |

Philippine Outsourcing Industry

The Philippines produces about half a million graduates on a yearly basis. One may think that with this figure, the outsourcing industry will not have a hard time looking for workers to meet the demand. While there are a lot of graduates who are readily available for work, the challenge here is finding individuals who have the knowledge and skill sets needed for outsourced business functions. It is a well-known fact that what drives the outsourcing industry is talent. Quantity is not enough. What’s more important is to have a huge pool of workers whose skills meet the demands of the industry.

Seeing how important it is to have high quality talent and to keep the outsourcing industry a main economic growth driver, industry body Business Processing Association of the Philippines (BPAP) is working with various government agencies particularly in the field of education. There is a need to improve the curriculum and make students more proficient in the English language - one of the crucial factors needed to enter the business process outsourcing (BPO) workforce. Likewise, trainings programs are being implemented for the same purpose of honing the skills of workers.

It was reported recently that the Philippine government is teaming up with BPAP as part of the efforts to address talent concerns and eventually help the industry in reaching its revenue goal of $25 billion by 2016. The initiative is called Training-for-Work Scholarship Program and it will be launched this year and in 2012. This aims to train 58,000 scholars, and 37,000 are guaranteed to get jobs. This program will need P350 million in investments. According to Department of Budget and Management Florencio Abad, this is something that the government should take into account, considering the revenues that the industry can bring.

The Philippines is now considered the top call center destination and it is inching its way up when it comes to non-voice services. Through these initiatives, the outsourcing industry is with high hopes that the country will meet the ever increasing demand for highly skilled workers and remain globally competitive.

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