Outsourcing IT support has become a global phenomenon, with the rise of innovative technology that offers various opportunities for growth. With that said, the market has also become increasingly competitive, which demands companies to come up with strategic ideas and processes to be able to survive and prosper.
The Computer Economics' IT Outsourcing Statistics 2016/2017 survey reports a 10.6% increase in IT outsourcing budget, which is a complete shift from the downward trend in the last four years.
Cloud-based applications continue to dominate, with 65% of companies are outsourcing a significant portion of their in-house IT functions and using Software as a service (SaaS) applications to meet the rising demand.
A reliable and 24/7 IT support is valuable to ensure efficient and continuous management of your data, as well as protecting it.
Common IT functions
Some of the common IT functions are the following:
- Website hosting or operations
- Strategic planning and asset management
- Server or application hosting
- Cybersecurity and data protection
- Infrastructure (hardware, software, network installation, and support)
- Help desk
- Email management
- Disaster recovery
- Database administration (data backup, recovery, and transfers)
- Data center functions (data processing and storage)
- Application maintenance
- Application development
IT outsourcing benefits
To start with, all of these come with a hefty price tag. That is why it has been crucial for many businesses to have a reliable IT support. Here are more reasons why you should consider outsourcing:
- Cost management. Small- and medium-sized enterprises (SMEs) don't always have the financial capability to set up their own IT infrastructure and keep a 24/7 staff on employ. For larger businesses, offshoring IT processes not only reduce costs but is an opportunity to your bottom-line profits.
- Refocus your priorities. Turning over IT functions will not only give you peace of mind but time to devote to your core business processes. Although IT support is undoubtedly a high priority (unless the nature of your business is in the IT field, which in case it is the highest), it is highly technical in nature and some need complete oversight.
- Share the risk. A third-party IT support provider divides the risk, especially infrastructure. Therefore, it gives you more control and flexibility in managing your entire company.
- Offload your internal resources. Saving up on large IT expenditures allow you to allocate your resources to other processes that will grow your business.
- Access to expert personnel. With specialists and professionals at your disposal, you are guided through the changes in technology, as well as advised on any potential risks you may face at any given time.