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March 2016 | Outsourcing Blog | BPO Industry Updates and Articles

Lowering Transaction Costs for Medical Claims Processing

by: Cary Weltken

Tuesday, March 15, 2016 | Comments (0)

Category: Company News

Improve Cost Efficiency with Medical Claims Processing

Processing medical claims involves following a very strict workflow process to ensure that a claim is entered into the system properly and the payer has all the required information to pay the claim. But the process doesn’t stop once the claim is entered. There are still payment follow-up, denials management, and possibly collections that have to be addressed.

Because your company already has the claims processes in place, it gives you the ability to partner with MicroSourcing to create a remote claims processing team in the Philippines.  

MicroSourcing works with several well-known healthcare companies and we have enabled them to establish their own claims processing operations in the Philippines through our unique Managed Operations delivery model. MicroSourcing provides all the assets, resources, and operations support functions in our facilities in the Philippines.  

Clients deploy their processes, tools, and quality standards, and retain operational control and can fully customize how operations are established and managed on a daily basis. By exactly replicating your current medical claims processes, your team in the Philippines can meet the same production and quality standards of your existing team. We can ensure 100% HIPAA compliance.

Your MicroSourcing operation will allow you to significantly reduce your claims transaction costs by as much as 70%.

Medical Claims Processing - Revenue Cycle Management

MicroSourcing’s customers leverage their teams to provide end-to-end medical claims processing as part of their revenue cycle management services. MicroSourcing understands that different skills and experience are required for the different stages of the claims processing and we recruit college educated resources with the skills and experience you specify.

  • Initial claims entry - including follow up to gather any missing information
  • Claims status updates and follow-up
  • Payment Posting
  • Claims Denial Management
  • Collections - both insurance company and patient

MicroSourcing's Managed Operations - How it Works

  • We will hire and employ your own dedicated team of medical coders or Revenue Cycle Management resources in the Philippines.
  • We will provide the dedicated work space with access control and all the assets in our facility.
  • We will provide all management and support services.
  • Together, we will manage daily operations but you can retain full and direct control.
  • You can directly employ the staff if you want to.

Contact us and explore your opportunities with MicroSourcing. I can also be reached at our San Francisco office at 707-773-3325.

Your Processes + Our Resources = Outsourcing Success


10 Basic Elements of a Startup's Website

by: Finella Kristle Panlilio

Thursday, March 10, 2016 | Comments (0)

Category: Outsourcing Research / Trends

Businesses Should Avoid These Online Errors

A startup should bank on the opportunity to set itself apart from its competitors and at the same time promote its value and products or services to current and potential customers by publishing a website. However, it's easy to overlook the crucial components when you're focused on filling your homepage with attention-grabbing visuals and engagement-boosting user-friendly interface. Make sure you have these basic elements pinned down.

1. Usability
While it is important to spare no effort to make your homepage attractive, deciding how you want your potential customer to interact with your website should come first and therefore drive every decision.
- Derek Hunter, William Roam

2. A creative 404 page
Take advantage of the inevitable Error 404 to extend a great user experience while communicating your brand. Every touchpoint is an opportunity to display creativity while telling your story.
- Sharam Fouladgar-Mercer, AirPR

3. A strong call to action
When a visitor lands on your homepage, what do you want them to do? Do you want them to give you their email? Sign up for a free trial? A call to action is the reason why you have a website in the first place: to get leads, prospects, and customers. Make sure that when someone hits your homepage, there is no ambiguity about what they should do.
- Jeremy Brandt, WeBuyHouses.com

4. An about us/explainer video
Startup companies can quickly and clearly communicate their value proposition in the form of a homepage video, as majority of website visitors will view it before anything. According to studies, 80% of traffic will view a homepage video above the fold while conversion rates can increase by an average of 89%.
- Amy Balliett, Killer Infographics

5. Case studies
Case studies offer a more tangible and clear perspective of how your business works and how you have worked with others. Serious users are more likely to read your case studies to see how you helped customers with needs similar to theirs.
- Randy Rayess, VenturePact

6. Concise copy
Track where your visitors are coming from and write clear and concise copy that instantly informs them of your value. Great copy plays an important role in converting potential customers.
- Thomas Cullen, LaunchPad Lab

7. Simple, user-friendly navigation
There should be a balance when employing creativity and usability into your site. For a visitor to easily navigate through your site, make your navigation bars easy to find. Make sure your labels are in a language style your audience is familiar with.
- Robert De Los Santos, Sky High Party Rentals

8. Links to social pages
Don't forget to provide links to your social media pages on your homepage, right where it's visible. Avoid putting your social media links under the "Contact Us" page as it only adds more steps to the process.
- Miles Jennings, Recruiter.com

9. Page load time
According to research by KissMetrics, even a one-second delay in a page's loading time can reduce conversions by 7%. Not everyone is on high-speed LAN, so make your website clean and simple to avoid delays in page response.
- Vishal Shah, NoPaperForms

10. Validation and credibility
Startups need to let visitors know that they are a credible company. Include a "Press" or "As Seen In" bar on your homepage, listing press that your company has garnered. Not a lot screams credible better than a list of publications that have featured your company.
- Kelsey Meyer, Influence & Co.