In a write-up posted at TheStreet.com, Laurie Kulikowski shares important things that start-up and small business owners should know.
First, she cited the article from TheAtlantic where writer James Fallows said business owners as well as employees should avoid including personal comments in emails, especially ones that could create a scandal or problem in the company. It includes gossip or harsh criticism of an employee. One thing people should remember in emails is that data can be easily monitored, stored, and sometimes, hacked.
Another one is outsourcing. It enables business owners to subcontract a wide range of processes to service providers that charge at a lower rate. It also helps solve talent shortage issues. For instance, if a business needs a new design for their website, they can outsource web design tasks to an offshore to service provider or freelancer who can do it well at a fraction of the cost.
Lastly, one of the important things to remember is to make use of the available marketing tools. If there’s one thing that is crucial to businesses, it’s definitely acquiring more presence online because that’s where the customers are. Everything is becoming mobile, thanks to the internet.
Business owners can make use of social media marketing, search engine optimization, and more interactive processes that can help improve consumer engagement and spread the word about the company.
Crowdsourcing is the combination of the word “crowd” and “outsourcing”. It basically means that processes can be outsourced to a crowd of freelancers. Organizations that still have their internal managers and employees often make use of crowdsourcing to address talent shortages.
For instance, a client goes to the provider with a specific job order, the provider then asks several freelancers to send a sample, or work on the task. Ultimately, the client will select his/her preferred freelancer.
Brad James deconstructs crowdsourcing in his article posted at Business2Community.com. His article highlights the cost benefits of crowdsourcing, and identifies its pros and cons.
When it comes to cost, he said businesses that are trying to avoid huge overhead costs are often caused by hiring external providers or employing an additional internal team. With crowdsourcing, you only pay for what you’ve utilized, which is typical in freelance-based operations.
Crowdsourcing providers earn by charging a services fee or taking some sort of commission from the freelancer’s reward.
- Portfolios do not mean much as long as you can deliver what clients want and when they want it.
- It is more cost-effective for clients.
- There is an endless supply of new ideas.
- It enables businesses to tap international talent.
- Freelancers usually get paid at a lower rate.
- It will be hard to track each person’s work and retain top level talent.
- Freelancers who are involved in crowdsourcing are usually beginners and are ready for mass production.
- Traditional providers are overtaken by crowd-based providers because they charge more.
All in all, businesses can use crowdsourcing to the benefit of their financial situations whereas beginners and those who are looking to make extra money can partake when crowdsourcing agencies call for orders.
The presidential elections in the US must have amplified the negative implication that the term outsourcing has.
An article in CIO.com proves that a lot of service providers want to break away from the negative idea and want to be known as something else, something better.
The article highlights a study done by Hfs Research, an outsourcing analyst firm, in which 63 percent of IT leaders said they would like to remove the term "outsourcing" when speaking of the IT services that they subcontract to third party providers, while 68 percent said they do not want to be associated with the term.
According to Cliff Justice, Partner in KPMG’s Shared Services and Outsourcing Advisory, outsourcing is beginning to evolve. In his report "The Death of Outsourcing", processes and delivery models are said to be shifting from basic cost-cutting processes to more complex operations that deal with the client’s higher expectations and provide tools that help businesses operate. He also mentioned in the study that customers and providers should come up with fresh ideas regarding outsourcing.
His report pointed out that entrepreneurs should look at which process would best suit their business. They should think of it as an "extended global enterprise" where they can make use of, and combine, insourcing, outsourcing, or offshore outsourcing.
In an interview, Cliff Justice revealed that the shift in the industry began around 2006-2007 and that outsourcing has evolved as a commodity instead of a special service. Businesses which are well aware of the outsourcing processes use it to enable their business to grow and mature, and are actually only purchasing the services that the business needs and help them achieve their targets. It has resulted to new products, collaboration, and innovation.
by: Sarah Joson
Wednesday, November 14, 2012 | Comments (0)
Category: Outsourcing News
Info.ISG-One.com shares five ways on how businesses can manage EUC costs properly, while making the most out of the entire operation.
1) Coordinate with your service provider. Service providers know more about the environment than the clients. So who better to ask regarding the ratio of full-time employees to end users? Providers are also likely to point out which ordering and delivering processes clients could focus on.
2) Regularly monitor and update changes in device usage. Properly track each device. See if it’s idle, left behind by a former employee, returned properly when new orders came or if it is in storage. This will help clients as well as providers have a concrete idea on what’s actually going on and if each device is being accounted for properly.
3) Create an agreement based on usage. Recommend provisions regarding chargeback principles so that each job order, delivery, and usage of all the devices will create a benchmark that can be used for future transactions. This will also enable clients to provide accurate data if discrepancies in billing show up.
4) Review invoice. Closely monitor invoice sent by the provider. Having proper financial management ensures clients that no unscrupulous charges show up.
5) Review warranty policies. Original equipment manufacturer (OEM) warranties have expiration dates. If devices are retained beyond their OEM warranty, clients should contact EUC service providers for upgrades or complete change of units before these expire.