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14% Growth Seen in Healthcare Payer BPO

by: Sarah Joson

Monday, March 2, 2015 |

A post at PRWeb.com highlights key developments in the healthcare business process outsourcing market in the US as cited in the Healthcare Payer BPO - State of market with PEAK Matrix™ Assessment done by Everest Group. The provision is expected to propel outsourcing activity in the healthcare payers segment since the Affordable Care Act continues to drive insurance enrollments, along with the volume and value of claims. A 14-percent growth was spotted in the healthcare payer business process outsourcing (BPO) market back in 2013 and is anticipated to grow at a CAGR of 14 percent in the following years.

The speedy expansion of the market is believed to be triggered by smaller clients that favor short-term outsourcing deals, and the top processes that they are looking for are claims processing, provider management, and member management.

The report also includes findings on the healthcare payer BPO service provider landscape, particularly the market overview and buyer adoption trends. Moreover, the report showcases the proprietary PEAK Matrix Assessment, which covers the 15 top healthcare BPO providers. The categories of the organizations included in the study range from Leaders, Major Contenders, Star Performers, and Emerging Players. Accenture, Cognizant, Dell, and Xerox are included in the BPO Market Leaders Category based on their market successes and ability to deliver.
Rajesh Ranjan, partner at Everest Group, said the Affordable Care Act is one of the factors shaping the market, along with other key influences. Improved federal and state-level regulations are likewise being reinforced to control fraud and abuse. This could only mean more opportunities for business process outsourcing (BPO) providers to offer services to buyers that seek to reduce costs, align operations, accelerate turnover, and use data analytics.

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