Step 6: Management Framework

During the setup phase, our operations group will discuss project operations with you and work out a plan on how to handle the daily management of your project. Much of the info needed for this will already have been gathered during the requirement analysis phase; but as we near the start of the project, we will need to get all of this crystal clear. The project management plan will typically contain the following:

• Key people involved in the project - this list will be identified within all three sides: Microsourcing management, the project team, and key people within the client's organization. We will also note down the responsibilities and authorities for each of these key people and their contact channels.
• Performance Indicators - the KPIs (Key Performance Indicators) and metrics needed to review project performance and to properly identify and address the causes of poor performance. Although the metrics will depend on the nature of the work to be done, we will make it as clearly defined and mathematical as possible. Most metrics will deal with the quantity and quality of the deliverables.
• Meeting schedules - A schedule to ensure we have regular meetings with key personnel involved in the project to address any concerns and take appropriate action (e.g. a weekly or monthly conference). In the beginning of a new project, we will usually push for regular meetings in short intervals and, as production becomes more automated, we can change that schedule and make it less intensive.

This information, together with the details on the manpower and infrastructure requirements, will form the basis of our pricing and the terms and conditions outlined in our agreement documents.