Technical Support Outsourcing

Technical support is a broad term that can have many different meanings for many different companies. For our clients, it typically entails monitoring website up-time and administering web servers, databases, and related systems. In many scenarios, this also includes responding to both internal and external support requests - internal meaning within the client's organization, and external which means support requests from customers of the web service offered by the client. These support requests could reach the engineer by chat, email, through a ticketing system or by phone. The big benefit of Filipino support engineers is that they commonly combine their technical skills with fluent English skills. This makes it easy for them to answer English language requests and coordinate smoothly with whoever is requesting support. These are some of the roles that could apply to your scenario:

• Technical Support Engineers
  Engineers could provide remote technical support either internally for your own organization or directly to your clients. This support could be limited to verbally providing solutions or by remotely accessing and fixing the system.
• Server & Network Administrators
  Administrators could remotely manage your servers and network facilities by remotely logging in and fixing what needs to be fixed.

In this section, we looked at some of the information technology outsourcing solutions that we can provide. IT is definitely not our only field of expertise and in the next section, we will have a look at some of our creative design disciplines.

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