Technical Support and Customer Care are broad terms that can have many different meanings for different companies. We mostly specialize on the internet industry and in that market, these terms often refer to a) technicians monitoring the internet service and related servers, networks and databases and making sure that all systems are online; b) end user support for clients of the internet service. Whatever the scenario might be, we can facilitate a 24/7/365 technical support or customer care team operating from our offices in the Philippines. Through the use of our high speed internet connections, we can handle requests through whatever system you may want to use: telephone, voice over IP, skype, live chat, vpn, direct server access or any type of content management or back-end system.
Customer Support can require anything from a low-level system administrator checking bandwidth and server load statistics to a highly specialized systems expert that can identify and solve complex technical issues. Here are a few examples:
Technical Support Engineers
Engineers could provide remote technical support either internally for your own organization or directly to your clients. This support could be limited to verbally providing solutions or by remotely accessing and fixing the system.
Server & Network Administrators
Administrators could remotely manage your servers and network facilities.
In this section we looked at some of the internet related roles that we specialize in. Our outsourcing solutions are applicable to any job profile though. This is something we will look at next in our section about General Functions
Indicative Pricing
The pricing of a Support Engineer will depend on the salary expectations of the candidate you select as explained in our Pricing Structure . Below are some general pricing indications:
Entry Level:
$950
per employee per month
Intermediate Level:
$1250
per employee per month
Expert Level:
$1700
per employee per month
Getting Started
If you are considering using MicroSourcing for your outsourcing needs then you can use the following links to learn more about our services and get started:
Web Developers
Outsourcing Services
