Offshore Staff Leasing - Setup Process
This is the process that leads from initial contact to hiring your own virtual staff in the Philippines.
We will work together with you in identifying your operational requirements and how those translate to talent requirements. In many cases, you already have a good idea on how many people you will need and with which profiles but we can definitely help you in further defining the exact composition of your offshore team. The end result of this phase should be a clear staffing plan that includes detailed job descriptions and headcounts.
We will use the staffing plan to create a cost sheet that will break down all the costs for the offshore staff you are looking for. As explained in the Outsourcing Pricing section, we will compute a fixed monthly fee per employee. The cost sheet will give a breakdown of the base salary, benefits, and services fee per job profile. The direct personnel costs are all estimates based on our knowledge of the Filipino labor market. The actual price you will pay per employee will depend on the salary and benefits of that particular employee and all those details will be shared with you.
Terms of Service
We will send you our draft Services Agreement which clearly defines our terms of service. This document will not discuss any operational details yet as this will be defined and drafted at a later stage in a project outline document.
Our Talent Acquisition Department will source for candidates for your job profiles. We will run our standard screening process for each candidate which will include an English language test, essay questions, and an interview with one of our recruitment specialists. Based on the results of these initial screenings, they will start endorsing candidates to you. You are welcome to interview the candidates yourself or have them take any test or sample assignment that you deem necessary to make your choice. In the end, you can customize the entire screening and selection process and be as involved as you want.
Our IT Department will work with you on getting all the necessary infrastructure in place. They will assign office space to your team and set up the workstation hardware. If you have any specific server or networking requirements then they will put these in place, too. In some cases, this may need coordination with your own IT team to make sure that your offshore team is fully in sync with your domestic operations.
Our Operations Group will contact you to discuss your operations management needs. You will be introduced to the supervisor or supervisors who will be assigned to your team and together with them, you will establish your team's training needs, their key performance indicators (KPIs), metrics, and a reporting structure and management framework. The Operations Group will be your eyes and ears on the ground and they are there to represent your interests.
Project Sign Off
With the talent, infrastructure, and operational support well-defined, we can now draft a project document that outlines the exact description of all the resources MicroSourcing will be providing you. Together with the terms of service which you signed in step 3, these will form the service agreement documents for our engagement.
With everything in place, your offshore team is finally ready to start working for you. Prior to the first working day, they will receive our standard MicroSourcing induction orientation. On the first day, the Operations Group will receive your offshore staff and start operations. In many cases, this will include a training program and orientation on your company and the workflow processes.
Our operations supervisors will be your main points of contact for the day-to-day operations of your offshore team. Our involvement in daily operations will really depend on the operations management structure we agreed on in step 6 of the process. In general, they will make sure they understand your expectations and operational goals and they will do whatever they can to make sure that those expectations are met and exceeded.