What is Outsourcing?
BPAP lowers employment growth target
by: Carlo Abadilla
Thursday, March 11, 2010 | Outsourcing News | Comments (0)
The Business Process Association of the Philippines (BPAP) has said that it will lower its employment target in favor of higher revenues. Having originally targeted an outsourcing employment count of 900,000 for 2011, BPAP has lowered it to 620,000 – diverting focus to its export revenue target of $12 billion, Malaya reported.
Insights into BPAP's 2011 outsourcing industry roadmap were made by BPAP president, Oscar Sanez, during the recent launch of the association's National Competency Test (BNCT).
"Employment is the secondary objective. The main objective is export revenues," Sanez said.
Sanez explained that the industry met its $7.2 billion revenue target last year despite generating only 436,000 workers – well below the 600,000 jobs they deemed was necessary for reaching the revenue target. The $12 billion revenue goal for 2011 was originally marked for 2010 but suffered a setback due to the global financial crisis. Last year's outsourcing revenues registered a 20% growth from the previous year.
Source:
http://www.malaya.com.ph
BPAP Launches National Competency Test
by: Karen Cayamanda
Tuesday, March 09, 2010 | Outsourcing News | Comments (0)
The Business Processing Association of the Philippines launched the BPAP National Competency Test (BNCT) for college students and applicants who wish to enter the BPO workforce.
The BNCT is designed to determine the applicant's proficiency in English, verbal and numerical skills, service orientation, computer literacy, and perceptual speed and accuracy. Outsourcing companies use different ways to gauge applicants so there will be no passing grade.
"The test will streamline the recruitment process of the industry. With the test, companies can now pre-select applicants who do well on the competencies they value and no longer have to do initial testing on so many applicants," said BPAP CEO Oscar Sañez.
The initial rollout of the test will be on April 12. It will be available at BPAP partner universities such as Jose Rizal University, Far Eastern University, Centro Escolar University, and University of Makati, as well as accredited testing centers. Test results will be stored and can be accessed at a BPAP-hosted site.
Source:
http://www.bworldonline.com
Women Working in Public Sector more Satisfied than those in BPO
by: Karen Cayamanda
Monday, March 08, 2010 | Outsourcing News | Comments (0)
Results of the study conducted by the Associated Chamber of Commerce and Industry of India (Assocham) show that women who work in public sector undertakings (PSUs) are more satisfied than those who are engaged in business process outsourcing (BPO) and knowledge process outsourcing (KPO) sectors. This is due to the healthy working environment, good annual income, convenient working hours, and job security being offered by the public sector.
"It is found that women employed in this particular sector feel lack of personal growth and development since they perceive less room in the decision-making process and less flexibility in working hours, besides pressures to perform and deliver targets," said Assocham President Swati Piramal.
Respondents of the said study work in different areas such as banking, power, finance, petroleum, and consultancy across 11 states.
Source:
http://timesofindia.indiatimes.com
RP BPO gets bandwidth expansion boost
by: Carlo Abadilla
Friday, March 05, 2010 | Outsourcing News | Comments (0)
The Philippine's largest telecom provider, Philippine Long Distance Telephone Co. (PLDT) announced the completion of a digital fiber optic network (DFON) expansion project worth P600 million. As a result of the project, six network loops across the nation will get an additional 320 gigabytes per second (Gbps) and increase the company's DFON operating capacity to over 1,000 Gbps, Business Mirror said.
PLDT had previously completed a third fiber optic cable leg to Baguio. They expect the completion of a third 1,220-kilometer line connecting Lucena and Cebu to Bicol, Masbate, Panay and Negros by the middle of the year.
“These projects will spur growth in local economies by making these locations more attractive investment areas, especially for business process outsourcing (BPO) locators. Moreover, this will expand broadband coverage so that more Filipinos, including those in rural areas, can connect to the world through the Internet,” said PLDT president, Napoleon Nazareno.
PLDT is reportedly also working to install loops within loops to enhance network resiliency to protect existing businesses and potentially open new IT-enabled revenue sources in the outsourcing industry
Source:
http://www.businessmirror.com.ph
Cebu City Ranked as Top Asian Outsourcing City
by: Karen Cayamanda
Thursday, March 04, 2010 | Outsourcing News | Comments (0)
For the second time, global outsourcing advisory firm Tholons ranked Cebu City as the no. 1 outsourcing city in Asia. This is based on the quality of workforce and infrastructure, as well as business growth, risk profile, cost of living, and quality of life. Pasig City, Quezon City, and Mandaluyong City were also included in the list of top 18 Asian outsourcing cities.
Shanghai and Beijing in China ranked second and third respectively, followed by Ho Chi Minh, Vietnam and Krakow, Poland.
Cebu produces many graduates from its 10 universities and colleges. However, the low hiring rate of applicants and turnover after being employed for one or two years hinder the province from meeting the BPO demand. This leads BPO recruiters to look for qualified talents in nearby provinces.
When it comes to global rankings, Metro Manila got the fourth spot. The top three global outsourcing sites are Bangalore, Delhi, and Mumbai.
Source:
http://goodnewspilipinas.com