Talent Shortage Still an Issue in PH BPO
by: Sarah Joson
Tuesday, October 09, 2012
During the National Competitiveness Council Dialogues, BPAP President Benedict Hernandez said talent shortage is still a challenge for the BPO sector. In fact, 95 out of 100 applicants fail to make the cut because they do not have enough critical thinking and communication skills that the positions require.
Moreover, majority of the 20,000 students from 72 colleges who took the Global Competitiveness Assessment Test (GCAT), a tool used by BPAP, posted low marks and failed to meet the required rating of the industry.
Hernandez noted that talent is a crucial factor in BPO operations. To address the problem, the industry came up with a program that involves training near-hire applicants or those who almost passed. The program is expected to reinforce the BPO sector’s workforce.
Organizations are striving to meet the goals of the IT-BPO industry including $25 billion in revenues by 2016 with a compounded annual growth rate of 20 percent.