India Still the Leader of Global BPO
by: Sarah Joson
Thursday, September 06, 2012
According to Som Mittal, President of Nasscom, even with the economic uncertainty, India continues to present a robust BPO industry and is gradually transitioning to a business process management (BPM) destination to keep up with the global trend, and enable India to maintain its top position.
Furthermore, the India’s BPO sector became a reliable partner to clients due to improvements in processes and services, which customers are now more disposed to.
The Indian BPO sector was able to evolve into a ‘genuine partner’ from being a mere ‘vendor’ of services, said EXL Service Chairman Vikram Talwar, which means apart from supplying the demands of a client, they are now involved in the decision-making process as well.