What is Outsourcing?
RP BPO Firms Set to Expand Workforce this Year
by: Karen Cayamanda
Friday, April 30, 2010 | Outsourcing News | Comments (0)
In a survey conducted by the Business Processing Association of the Philippines (BPAP), executives of BPO companies said they are going to expand their workforce from 6-50 percent and offer more complex services this year.
“First, we see a return to optimism and better prospects for rapid growth. Second, the industry is more than just recovering from slower growth in 2009. It is diversifying and transforming as a result of increased demand for non-voice and more complex services,” said BPAP head Oscar R. Sañez.
However, many survey respondents are worried that the tight labor market may hinder their expansion plans. Thirty-four percent of BPO executives said that lack of enough qualified workers is their primary concern, and the upcoming elections may affect buyer perception.
A total of 160 BPO executives participated in the survey which was conducted early this year.
Source:
http://www.bworldonline.com
UK Expects Increase in Demand for IT Services
by: Karen Cayamanda
Thursday, April 29, 2010 | Outsourcing News | Comments (0)
Based on the report released by market intelligence firm International Data Corporation (IDC), there will be an increase in demand for IT services in the UK, Germany, and the Nordics, with an annual growth rate of 3.4 percent between 2010 and 2014.
According to Laura Converso, research manager of IDC European software and services, while demand is expected to increase at the second half of this year, new technologies and price issues will affect the ability of the UK market to bounce back. "We expect the 'growth agenda' to return slowly, bringing investments in business intelligence and industry-specific solutions, as well as the global rollout of applications, when these solutions can support business growth, towards the end of the year."
Source:
http://www.taxassist.co.uk
Nasscom Outlines Ethical Practices for Indian IT-BPO
by: Karen Cayamanda
Wednesday, April 28, 2010 | Outsourcing News | Comments (0)
The Governance and Ethics Committee of the National Association of Software and Service Companies (Nasscom) recently released the key recommendations for India’s IT-BPO industry in order to develop highest probity standards and strengthen corporate governance within the industry.
Recommendations included in the report are: ethical practices for contracts, data security, clear accountability, compliance with legal matters, and customer satisfaction.
To ensure that the company and employees are aligned in terms of common goals, Nasscom’s recommendations include confidentiality of information, protection of company assets, and adherence to policies. The report also outlined points that will promote a safe working environment for employees as well as clear guidelines to strengthen ethical practices with vendor partners.
Source:
http://beta.thehindu.com
Cebu Lacks Enough Manpower for BPO
by: Karen Cayamanda
Monday, April 26, 2010 | Outsourcing News | Comments (0)
The 2009 top emerging outsourcing destination in the world is now facing the problem of not having enough workers. According to Cebu Investment and Promotions Center (CIPC), Cebu does not have enough manpower to meet the demands in the business process outsourcing (BPO) sector.
“Cebu does not have enough economies of scale to supply BPO firms that continue to expand here. We don’t have to attract more BPO investors but we must in the short term address the problem on human resource,” said Joel Mari Yu, Managing Director. He added that the province can produce approximately 23,000 graduates annually, and only about five percent will be qualified for BPO work.
At present, there are 60,000 workers in BPO companies in Cebu. Yu said that because of the lack of enough manpower, firms opt to hire workers from nearby provinces or expand operations outside Cebu.
Source:
http://www.mb.com.ph
Call Center Sector still Top Revenue Earner for RP BPO
by: Karen Cayamanda
Friday, April 23, 2010 | Outsourcing News | Comments (0)
The National Statistics Office (NSO) reported that the call center sector is still the no. 1 revenue generator for the business process outsourcing (BPO) industry of the Philippines.
Based on the initial results, call centers registered P56.7 billion in revenues in 2006. This comprised 70 percent of the gross revenues of the country’s BPO sector which reached P81.8 billion. Meanwhile, the software and consultancy sector hit P11.1 billion in revenues, software publishing with P5 billion, data processing with P4.8 billion, and hardware consultancy registered P28.3 million.
This is amidst the problem of not having enough qualified workers to meet the demand. “Although the lack of qualified people is still a major concern in the BPO industry, I am confident the private sector can craft the solutions,” said LiveIt chief executive officer Alfredo Ayala. The Business Processing Association of the Philippines (BPAP) is initiating programs such as Advanced English Pre-employment Training to equip potential BPO workers.
Source:
http://businessmirror.com.ph