Outsourcing News for October 2009
Outsourcing Buyers Choose Cost Savings over IT Security
by: Karen Cayamanda
Thursday, October 29, 2009 | Outsourcing News | Comments (0)
IT managers are concerned about IT security, but companies still opt for providers that offer low-cost services even if they cannot prove their IT security credentials.
According to the YouGov survey commissioned by the NCC Group, 20% of survey participants said the IT processes that they outsource are less secure compared to those done in-house. On a separate PA International Outsourcing Survey 2009, 31% said they will outsource more IT processes over the next year. These results show that low costs outweigh IT security when it comes to outsourcing.
“The security industry and IT managers are calling for suppliers to prove they are secure, yet companies choosing to outsource business critical systems simply aren’t asking the right questions, and are putting business critical functions at risk as a result,“ said John Redeyoff, head of 365 Assured, a new security and performance certification program from NCC Group. “Businesses that fail to check their suppliers’ credentials, choosing cost and convenience over security, are investing in false economy.”
Source:
http://www.infosecurity-magazine.com
Outsourcing Experts Seek more Cooperation
by: Karen Cayamanda
Tuesday, October 27, 2009 | Outsourcing News | Comments (0)
In the third Global Outsourcing Summit held in Jiangsu, East China, government leaders and outsourcing executives said more cooperation is necessary towards a new economy.
"Outsourcing is a gateway leading to a new economy," said Dominique de Villepin, former French Prime Minster and current global president of the Asia-Pacific CEO Association. "We should be committed to improving operating efficiencies through strengthening dialogue in order to create a shared, bright future for all of us."
He added that infrastructure and education are two crucial elements in outsourcing, that is why government support will play an important role in the growth of the industry.
Executives from multinational outsourcing companies also shared their insights in a forum held at the said summit.
Source:
http://www.chinadaily.com.cn
McKinley Hill Cyberpark employs 8,000
by: Carlo Abadilla
Monday, October 26, 2009 | Outsourcing News | Comments (0)
Within one year of opening, Megaworld's McKinley Hill Cyberpark has expanded operations to 29 corporate locators - employing over 8,000 outsourcing workers. The IT park is Philippines Economic Zone Authority (PEZA) accredited; joining current PEZA-accredited IT outsourcing leader, Eastwood City Cyberpark. Of the 29 locators at McKinley, 19 are reported to have grown into premiere business process outsourcing (BPO) firms.
The park boasts a unique open-plan office layout for multiple modular workspaces. Within three months of operations, McKinley Hill Cyberpark had already registered $10.7 million in outsourcing service exports. Among the major outsourcing players investing in the park are Accenture, Thomson Reuters, 3M and Colgate-Palmolive.
“The initial figures, which we have generated by polling out locators for their employment figures, prove how successful McKinley Hill Cyberpark is. This is proof of its great location and great concept as a vital jobs generator,” quoted Jericho Go, Megaworld FVP of business development.
Source:
http://mb.com.ph/
Engineering, MBA Talents Sought to Meet KPO Demand
by: Karen Cayamanda
Saturday, October 24, 2009 | Outsourcing News | Comments (0)
Knowledge process outsourcing (KPO) is poised to emerge as the next focus of the outsourcing sector, and the Philippines must have enough engineering and MBA talents that will meet the demand of KPO firms.
According to Larry Jones, CEO of StarTek, Inc., the country has what it takes to be an ideal KPO destination and meet the increasing demand in the industry that involves analytic-intensive tasks such as planning and research.
While the country has a constant supply of young and skilled individuals, Jones said lack of enough workers from the engineering and MBA fields poses a problem. Aside from education issues, “lack of assertiveness and accountability” of potential KPO workers must be addressed.
Source:
http://www.abs-cbnnews.com
Contact Centers may Soon Hire Agents based on Computer Skills
by: Karen Cayamanda
Friday, October 23, 2009 | Outsourcing News | Comments (0)
With the increasing number of customers who prefer to use the internet instead of the phone in different transactions, computer literacy of applicants will be a more significant requirement than voice talent when it comes to hiring call center agents. This is what a BPO executive said in the International Outsourcing Summit held last Wednesday.
"There is more use of the Web and customers, especially younger customers, are using the phone less and are increasingly going on the Web. This means that agents may soon be hired based on their technical skill and computer literacy than voice skill," said Larry Jones, CEO of StarTek, Inc.
He added that while the employees will still undergo the same training, being computer-savvy will increase your chance of landing a contact center job.
Source:
http://www.bworldonline.com