Outsourcing News for August 2009
Companies Must Focus on Strategic Contract Management
by: Karen Cayamanda
Friday, August 28, 2009 | Outsourcing News | Comments (0)
Fifty-five percent (55%) of businesses do not give enough attention on the strategic management of outsourcing contracts. Instead, they focus more on the operational aspect. This is based on a Gartner survey of companies from different industries worldwide.
According to Frank Ridder, Gartner research director, "many organizations struggle to develop an effective and efficient sourcing environment, which is necessary to achieve positive sourcing outcomes." He added that companies fail to manage outsourcing relationships effectively because service providers usually tell buyers that they can deliver more than what they are actually capable of.
To have an efficient and long-lasting outsourcing relationship, Ridder suggested that sourcing activities must be in line with business goals and a flexible sourcing environment must be established to be able to adapt to the market and organization.
Source:
http://www.v3.co.uk
India and RP unite vs. EU, US anti-outsourcing policies
by: Carlo Abadilla
Thursday, August 27, 2009 | Outsourcing News | Comments (0)
The Business Process Association of the Philippines (BPAP) is scheduled to meet with members of India's National Association of Software and Services Companies (Nasscom) for a unified effort against plans of anti-outsourcing policies in the United States and in Europe.
The US and the European Union have gathered plans to enact protectionist legislations that would deter companies from outsourcing jobs offshore. Nasscom, India's main body representing the Indian software industry, has already been actively lobbying against this and has recently talked to BPAP to gain the Philippines' support.
“The Philippines and India are both BPO superpowers, so we need to have a common stand. We need to be ahead of the curb,” said Jonathan de Luzuriaga, BPAP's executive director.
“Nasscom said we are No. 2 BPO destination in the world so we should help them out. It's just a matter of educating some geographies that outsourcing is now a reality and a global trend,” he further added.
The meeting will involve plans to come up with a common position paper to be sent to the US and Europe. Nasscom and BPAP have agreed to explain the benefits of outsourcing directly to American and European companies should their efforts to stop protectionist legislation fail.
Source:
http://www.businessmirror.com.ph
Executives See Outsourcing as Key to Overcome Crisis
by: Karen Cayamanda
Wednesday, August 26, 2009 | Outsourcing News | Comments (0)
According to the the Capgemini Executive Outsourcing Survey, majority (74%) of North America's business leaders agree that outsourcing can assist a company in staying afloat amidst the current global economic crisis. Conducted by Harris Interactive and commissioned by Capgemini, a leader in providing consulting, technology and outsourcing services, the survey was done to determine how public perception of outsourcing in times of economic downturn affects business leaders in making decisions.
Conducted last April 29 - May 15, the telephone survey further reveals that 79% of the 151 senior executives from Fortune 1000 companies agree that outsourcing has a poor public perception. However, public opinion has little or no effect on the executives' decision-making process when it comes to outsourcing IT, finance and accounting, and HR and procurement tasks.
Source:
http://www.us.capgemini.com
ExcelAsia opens site in Eastwood, largest in the RP
by: Carlo Abadilla
Tuesday, August 25, 2009 | Outsourcing News | Comments (0)
As a result of numerous requests by its top clients to open a facility in Eastwood, ExcelAsia, the industry's top human resources (HR) solutions firm, has just opened a new site in Eastwood; its largest in the Philippines. It joins among 4 other ExcelAsia facilities found in Cebu, Makati, Bacolod and Alabang.
Boasting an 80% success rate, ExcelAsia has helped train over 20,000 people within a wide range of BPO jobs. As well as HR and training, ExcelAsia conducts sourcing, recruitment, and business consultancy.
It also announced the launch of its new website, ExcelAsiaJOBs.com; a new database of employment opportunities for Filipinos looking for work in the Philippine BPO industry.
According to ExcelAsia President, Rita Trillo-Ugarte, the new site in Eastwood will help the firm form new partnerships with BPO service providers in the area:
“The Eastwood site will make it easier for applicants as well as our clients to leverage our various training programs. Aside from the strategic location, our new site will allow us to extend partnerships with BPO service providers with multiple sites,” she said.
Source:
http://mb.com.ph
Many Companies in Europe don't Know Outsourcing Value
by: Karen Cayamanda
Monday, August 24, 2009 | Outsourcing News | Comments (0)
A survey among 250 Chief Information Officers (CIOs) and Chief Financial Officers (CFOs) of Europe's largest companies reveals that many businesses have little understanding on the value of outsourcing and its impact on their companies. This was commissioned by Cognizant, a leading global IT and BPO services provider, and developed by Warwick Business School.
Less than half (43%) of CIOs and CFOs who participated in the survey have attempted to measure the return on investment of outsourcing to their companies. Thirty-seven percent (37%) did not try to measure the value of outsourcing, while 20% do not know if they have tried to determine the ROI or not.
According to Sanjiv Gossain, Vice President and Managing Director, UK and Ireland, of Cognizant, "Outsourcing has clear, long- and short-term benefits for businesses, but the research shows that many companies could be missing out by failing to adequately measure outsourcing's impact."
Source:
http://pharmtech.findpharma.com