Build-Operate-Transfer
Our Offshore Staff Leasing and Virtual Captive services enable you to leverage MicroSourcing's existing capabilities and resources to set up an offshore operation in the Philippines. Both delivery models are a highly effective way of starting operations offshore without the due diligence, costs, and long-term commitments required to start your own Philippines-based corporation. Your end goal might still be to one day fully own and control the entire offshore operation. In those cases, MicroSourcing can offer a Build-Operate-Transfer (BOT) arrangement in which we will run through two main phases: MicroSourcing will build and operate your offshore operation for a certain period of time, after which we can transfer the entire operation to your own Philippines-based corporation. The diagram below illustrates the structure and services we will provide during each phase:
Offshore Incubation through a Build-Operate-Transfer agreement
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Operations Support
xOur Operational Excellence Department consists of seasoned professionals who specialize in process engineering, workflow optimization, best practices, industry standards and certifications and compliance. They can assist you in optimizing your processes, identifying KPIs and metrics, and driving the overall performance of your offshore team.
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Recruitment
xOur Manpower Acquisition Department is capable of finding the very best talent available in the Filipino labor pool. We have a number of web-based recruitment tools developed in-house such as our resume database, MicroResumes.com, and our employee referral portal, MicroRefer.com.
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Human Resources Management
xOur Human Capital Strategy & Delivery Department takes care of all aspects of manpower management including compensation and benefits, organizational development, training, compliance to company and client-specific policies, labor relations, employee satisfaction, and HRIS administration.
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IT Consultancy
xOur IT Business Solutions Group consists of seasoned IT professionals who can assist in identifying, deploying, and maintaining the best system for our client's workflow requirements. We have been enabling onshore-to-offshore workflow processes for a long time and can definitely advise you on which systems best match your requirements.
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Technical Support
xOur Technical Support Department operates 24 hours per day, 7 days per week, and 365 days per year. Unlike many other providers, we do not outsource our technical support but instead use purely in-house resources for our level 1 and 2 technical support engineers, system administrators, and networking specialists.
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Finance & Accounting
xOur Finance Department takes care of our all accounting and bookkeeping needs. For you, this means that your staff will get paid on time and that all expenses of your offshore operation will be billed to you every first week of the month without delay and with 100% accuracy.
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Facilities Management
xOur Facilities department manages all our facilities which are guarded 24/7 by our own security guards and we furthermore secure our premises using CCTV cameras and network-controlled access devices. We also have a team of janitors and maintenance staff to make sure that our offices are clean and in good working condition.
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Client Services
xOur Client Services officers take care of the needs of visiting clients, prospective clients, and expats. We offer a wide range of concierge services including hotel and flight bookings, condo rentals, local transportation, dinner reservations, golf outings, and out-of-town trips.
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Corporate Entity
xYour offshore operation will run within MicroSourcing Philippines Inc. which is our corporate entity in the Philippines. All manpower will be employed by us and all assets will be procured, owned, and managed by MicroSourcing Philippines Inc.
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Office Space
xWe will provide the office space which will house your offshore operation. We have multiple Office Locations consisting of multiple segregated Working Areas. For bigger clients, we can offer custom fit-outs wherein we build a brand new office following their exact specifications.
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Office Furniture
xWe use a system furniture line that enables us to customize the work space of your offshore staff. We can adjust partition height, install overhead cabinets, add pedestals and drawers, and customize our workstation clusters in a variety of ways. Our standard workstation is 120x70cm in size.
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Workstation Hardware
xWe will provide all the workstation hardware needed for your offshore staff. We can fully customize the specifications of your workstations to, for instance, include multiple or larger LCD screens, more RAM, more hard disk space or add hardware peripherals such as tablets, printers, and scanners. Our standard workstation is a Windows PC but we can also provide Mac, Linux or thin client stations.
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Workstation Software
xWe will provide all the workstation software needed for your offshore staff. Our standard package includes Windows 7 but we can easily change this to any other operating system and add software packages by MicroSoft, Adobe or any other software vendor.
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Networking & Connectivity
xWe will provide your offshore staff with redundant, high-speed internet connectivity. Our network has been designed according to Cisco standards and is fully redundant on every node. We have a host of security measures in place to protect our network.
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Servers & Workflow Systems
xWe will provide you with whatever server hardware you may need to support your workflow. We have multiple server rooms all equipped with state-of-the-art facilities and multiple redundancies on air conditioning, electrical supply, and connectivity.
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Peripherals & Tools
xWe can provide your team with any kind of hardware peripheral they may need such as printers, scanners, laptops, overhead projectors, pen tablets, etc. All these assets will be procured and maintained by MicroSourcing.
Pre- and Post-transfer Services
During the build and operate phase, our services will be the same as those given in our Virtual Captive model. This basically means that your offshore operation will run fully within MicroSourcing and we will provide all assets, resources, and support services while you retain complete freedom to decide on operational control. The transfer moment is something that needs to be carefully planned months ahead of the desired transition date. You will need to establish your corporate entity in the Philippines and work out the legal framework in which your parent company and offshore subsidiary will operate. We can help you out with this process and work together with your legal council and accounting firm to get the entity and all the necessary licenses and permits in place. If you wish to take over the existing assets of the offshore operation then we can draft a separate sale and purchase agreement that outlines the terms of such an asset transfer. Alternatively, you can start from scratch and start procuring your own office space and assets once your own corporate entity has been established. The manpower transfer is quite an undertaking and requires a good collaborative effort by the MicroSourcing HR department and your HR people. This is done to properly communicate the intention to transfer and get the buy-in from all employees in your offshore operation to switch their employment to your new subsidiary. The actual transition date can be a festive occasion with the MicroSourcing management team and your team in attendance to celebrate the birth of your new Philippines-based corporation.
After the transfer has been completed, you may opt to still use any of our shared services and or assets. This will give your fresh new subsidiary the time to build up their own capabilities over a longer period of time without impacting operations. Good examples of post-transfer services are recruitment and technical support. You may also decide to lease some of our assets, enabling you to stretch out your capital expenditures over a longer a period of time.
MicroSourcing has incubated some highly successful captives using the build-operate-transfer virtual captive framework. In our opinion, there is simply no better way of making a soft landing in the Philippines and testing the waters before fully committing to having your own Philippines-based corporation.
