Business Process Outsourcing
Business Process Outsourcing is the transfer of the management and/or day-to-day execution of a business process to a trustworthy BPO firm of your choice.
Development of the Term
The rapid growth that the Philippine BPO industry experiences is owed to the undertaking of a new direction towards outsourcing higher-end services; this is known as Knowledge Process Outsourcing. Given these developments, the term "BPO" as well as being an all-inclusive term, has come to refer to the more traditional services that have laid the foundation for the advanced intellectual marketplace the industry is today. These commonly involve Data Processing and Customer Service operations.
MicroSourcing as a BPO Solutions Provider
Examples of our BPO specializations can be found in our Back Office Functions section. Any of these BPO specializations can be outsourced through a variety of Outsourcing Service Delivery Models. In order to find out which one best suits your needs, try our Outsourcing Services Finder.
There are three main things that separate MicroSourcing from traditional BPO service providers. First of all, we specialize in a range of disciplines rather than focusing on just one. Second, we cater to projects of any size from small projects with a single full-time employee to large offshore teams. Lastly, our basic outsourcing model is designed so that the client is involved in every step of the way from pricing to recruitment, to operational management.
The Philippines has established itself as a globally trusted business process outsourcing location for Customer Service with the better half of 500,000 people working at contact centers. However, the Philippines' ranking as #1 in availability of knowledge-based jobs and workers worldwide means they are qualified for much more than just answering phone calls. MicroSourcing shares this progressive stance regarding the BPO industry and has been a forerunner in the trend of providing higher-end services to offshore clients.
Trustworthy Business Process Outsourcing
Essential to maintaining any relationship is trust. Clients who outsource their businesses have a lot of concerns they need to address before deciding they are comfortable having any portion of their business depend on a foreign component. Trustworthy Business Process Outsourcing services are critical to back office functions such as Accounting, Data Processing, and Secretarial Functions in which offshore employees may be given access to highly sensitive data.
Our goals toward maintaining a reputation as a trusted Business Process Outsourcing firm are founded on the idea that openness and communication are essential in developing trust.
- Communication barriers are eliminated when Outsourcing to the Philippines, a predominantly English-speaking nation with a history entrenched in Western culture.
- We work closely with our clients; even coordinating Offshore Visits.
- We maximize clients' operational control by utilizing advanced infrastructure.
- Our 100% transparent Outsourcing Pricing leaves nothing to the imagination.